P&P AND RETURNS

We ship all our packages via Parcel Force, and Royal Mail. If you are purchasing goods for retail, then please contact us so we can discuss setting up a retail account for you. However, the list below will give you an idea of what type of pricing you can expect on bulk purchases.

For puppets and props other couriers will be used for shipping and so the list below will not apply.

SHIPPING COSTS

Below is the breakdown of the shipping costs including postage and packaging based on weight. Certain items which are bulky will have an extra cost added on top of the order to compensate for the sizes and shape of the model, but this will automatically be reflected in the shipping cost.

 ABOVE WEIGHT

(in KG)

 UNITED KINGDOM

(£ sterling)

 EUROPEAN UNION

(£ sterling)

INTERNATIONAL

(£ sterling)

10g  1.30 1.65  3.85
20g  1.30  3.85  5.10
250g  1.95  4.35  6.10
500g  3.20  6.15  9.10
750g  3.20  7.50 11.80
 1kg 6.25  12.50 22.15
 2kg  12.50  14.15  22.15
 5kg  14.85  14.85  14.85
 10kg  17.85  17.85  17.85
 15kg  25.00 25 .00  25.00
 20kg  30.00  30.00  30.00
 25kg  43.00  43.00  43.00

 

RETURNS AND REPLACEMENT POLICY

OUR MINIATURE RANGES

We check all of our items before we send them out to our customers. However, in the unlikely event of a damaged item being sent out to our customers we will replace the damaged item once the original item has been returned. The customer will be responsible for the cost of returning the item, but not for the shipping out of the replacement one. If you have assembled the model, in part or fully, then we will not accept responsibility for damage in accident or from the process of alterations/conversion by the customer.

As an on-line sales customer you have the right to cancel your order for a limited time even if the goods aren’t faulty. You can request a refund within 14 days of receiving your item(s) that you want to cancel. You then have another 14 days to return the goods after that. We will refund you within 14 days of receiving the goods back.

 

BESPOKE MODELS AND SCULPTURES

In the case of props, puppets, and bespoke sculptures; the terms of sale are subject to the terms of the contract agreed upon between Gidran Miniatures and the client.

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